TESTIMONIALS
Andrea and Onboarding Process
Andrea on MedicAid Audit
Andrea on Timezones
“The time zone issue has actually been a benefit. I go to bed, I wake up in the morning, and my virtual assistant has had a full day’s work done.”
Andrea on VA Communication
“I really appreciate that we have the same type of communication style. We meet on Zoom, but primarily we’re talking through email; it requires a lot of specificity and there’s really no question ever of what we expect from each other because it’s all there in writing.”
Andrea on VA Personality
As a financial controller, I need to make sure the nitty-gritty numbers are correct and provided in a timely manner. Our virtual assistant’s personality type has been a great fit; she has an accounting degree and the details are right in her wheelhouse.
Andrea on VA Investment
There has been a lot of accounting tasks that are new in addition to what we used to do, so we have a whole extra employee. It is far less than replacing an actual W2 employee in the U.S., and that gives you an idea of the savings.
Andrea on VA Value
Now that we have a virtual assistant, we’ve structured things more consistently. Since we’ve been needing to provide a fairly specific process and procedure, that’s influenced us to get things a little bit more organized, and I really appreciate that.
Christian Dodder
For Fire Protection Services, Christian Dodder saw his management team spend less time buried in reports and more time focused on customers, staff, and revenue-generating work. The result was operational savings nearing $200,000 annually while gaining high-level support at a fraction of the cost of traditional hiring.
Curt Fignar
For TFSource founder Curt Fignar, reliability and continuity made all the difference. With trained backup support always ready to step in, his team avoided downtime and maintained seamless operations, even during maternity leave and team transitions. Instead of scrambling to hire overlapping roles internally, they gained dependable support and built-in coverage that kept the business moving without interruption.
Jabez LeBret
For Bright Dog Studios co-founder Jabez LeBret, the support went far beyond basic administrative work. From managing LinkedIn outreach and growing brand visibility to creating polished client reports, his VA became a trusted extension of the team. The result was high-quality work, stronger client communication, and more time to focus on scaling the business.
Chip Dodd
For Voice of the Heart Center, Chip Dodd used dedicated support to consistently audit HR, training, and billing records with greater accuracy and frequency. By catching issues early, the company significantly reduced costly Medicaid paybacks and gained confidence knowing their documentation was always up to date. What was once a major source of stress became a streamlined process that gave their team peace of mind.
Chip Dodd
For Voice of the Heart Center, Chip Dodd said working with virtual assistants helped transform the company into a fully remote and scalable operation. Because the team was already experienced in collaborating virtually, the transition during COVID was seamless, allowing them to stay efficient, support customers, and continue growing without the added costs of expanding office space or hiring locally.
Chip Dodd
For Voice of the Heart Center, Chip Dodd saw the power of strong systems and documentation firsthand. With detailed playbooks in place, team transitions became seamless, allowing new support staff to step into roles and contribute immediately with minimal oversight. The result was a more resilient operation where employees could take time off confidently, knowing the business would continue running smoothly.
Andrea Anderson
For Support Services of Virginia, Andrea Anderson found that communication and collaboration were even stronger than expected. Despite initial concerns about time zones and communication barriers, the partnership quickly became seamless through consistent meetings, clear written communication, and a highly responsive working relationship built on trust and clarity.
Betsy on Bank Reconciliations
For Dreamland Holding Company, LLC, Betsy McAtee relied on dedicated support to manage the complex reconciliation process across eight locations and an e-commerce operation. From tracking third-party payments to reviewing transaction details and fees, their virtual assistant helped ensure every account reconciled accurately and efficiently.
Betsy on Cash Deposits
For Dreamland Holding Company, LLC, Betsy McAtee also streamlined cash reconciliation across multiple locations. By closely monitoring deposits and identifying discrepancies within days instead of weeks, their virtual assistant helped improve accuracy, reduce delays, and save the team significant time in managing daily financial operations.
Betsy on Royalty Calculations
For Dreamland Holding Company, LLC, Betsy McAtee also leveraged virtual support to manage franchise royalty calculations and payment tracking. From processing royalty reports to monitoring incoming payments and supporting bank reconciliation, their virtual assistant helped keep financial workflows organized, accurate, and running smoothly across the franchise system.
Betsy on VA Value
For Dreamland Holding Company, LLC, Betsy McAtee gained valuable time back by delegating reporting and spreadsheet projections to a trusted virtual assistant. Because the assistant understood the company’s systems and data, tasks could be completed with minimal direction, allowing leadership to focus more on strategy, growth, and higher-impact business decisions.
Cameron Herold: Amazing VA output affects sales
For COO Alliance, Cameron Herold was impressed by the level of talent and results his team received. From managing social media engagement to supporting sales efforts, their virtual assistant delivered such high-quality work that her contributions were mistaken for those of a senior team member, ultimately earning an immediate raise based on performance alone.
Cameron Herold: Bringing positive energy into the company
Cameron Herold of COO Alliance believes the real value of outsourcing goes beyond productivity gains. By taking repetitive administrative tasks off executives’ plates, leaders are able to focus on the work they genuinely enjoy and perform best at. That shift creates stronger energy across meetings, client interactions, and day-to-day operations, ultimately improving both team performance and business growth.
Cameron Herold: Having A System In Place To Have A VA
For COO Alliance, Cameron Herold emphasized that successful outsourcing starts with strong leadership and clear systems. Rather than blaming offshore hires when challenges arise, he believes businesses should focus on how they onboard, communicate, and support their teams, noting that remote professionals perform just as well as local employees when set up for success.
Cameron Herold: VAs Help Offload Work for The Leadership Team
For COO Alliance, Cameron Herold believes outsourcing allows leaders to focus on the high-value work that truly drives growth. By removing repetitive and lower-level tasks from executives’ plates, businesses can free up their teams to concentrate on strategy, leadership, and revenue-generating activities while leveraging cost-effective support to improve overall efficiency.
Chad Nikkel
Chad Nikkel of Next Level Growth highlighted how AI tools are making it easier than ever to launch ideas quickly. From helping his daughter create a babysitting business website in minutes to exploring new ways entrepreneurs can build online, he sees modern AI platforms as powerful tools for lowering barriers to entry and accelerating business growth.
Chad Nikkel
At Next Level Growth, Chad Nikkel emphasizes that customer trust is built through honest communication and consistent integrity. He believes home service businesses that communicate clearly, take accountability, and genuinely live out their core values are the ones that create stronger customer relationships and long-term growth.
Chad Nikkel
At Next Level Growth, Chad Nikkel shared how rapid growth and overstaffing can sometimes create more complexity instead of efficiency. He believes businesses scale more effectively when teams stay lean, communication stays clear, and accountability remains strong, allowing decisions and problem-solving to happen faster without unnecessary layers slowing operations down.
Chad Nikkel
At Next Level Growth, Chad Nikkel stressed that honest and proactive communication is what builds long-term customer trust. By addressing issues immediately and taking accountability upfront, businesses can strengthen client relationships, reinforce their integrity, and create a reputation that naturally leads to continued growth and referrals.
Chad Nikkel
At Next Level Growth, Chad Nikkel stressed that honest and proactive communication is what builds long-term customer trust. By addressing issues immediately and taking accountability upfront, businesses can strengthen client relationships, reinforce their integrity, and create a reputation that naturally leads to continued growth and referrals.
Chip Dodd
At Voice of the Heart Center,, Chip Dodd found that virtual assistants brought a major improvement to the company’s finance operations. By supporting bookkeeping, accounts payable, and accounts receivable functions with greater efficiency and consistency, the team was able to stay lean, productive, and better equipped to manage the demands of a Medicaid-funded business.
Chip Dodd
At Voice of the Heart Center,, LLC, Chip Dodd saw how strong systems and documentation created seamless continuity across the team. When one virtual assistant went on maternity leave, a replacement was able to step into the role almost immediately and maintain the same level of quality with minimal intervention, helping the business stay efficient and uninterrupted.
Chip Dodd
At Voice of the Heart Center,, Chip Dodd experienced firsthand how dependable virtual support can keep operations running smoothly. While completely off the grid during a seven-day race in Africa, his virtual assistant managed communications, handled ongoing tasks, and helped him get fully back up to speed the moment he returned.
Chip Dodd
At Support Services of Virginia, Chip Dodd saw initial skepticism quickly turn into enthusiasm after his virtual assistant helped the team complete a major data-intensive project. By focusing solely on the assignment and moving faster than the in-house team juggling multiple responsibilities, the support proved so valuable that other team members immediately wanted virtual assistants of their own.
Chip Dodd
For Chip Dodd and the team at Voice of the Heart Center, virtual assistants became an essential part of maintaining compliance and operational oversight. Their support team reviews digital health records after hours, catches missing documentation early, and flags urgent issues before the in-house staff even starts the day. This proactive workflow has helped the company stay ahead of compliance requirements while improving efficiency across the organization.
Chris Medhurst
As District Taco continued to grow, Chris Medhurst recognized the importance of building stronger systems and specialized support across departments. By creating clear processes and documentation, the team was able to improve operational consistency, reduce disruption during transitions, and create more stability across functions like accounting, marketing, supply chain, and catering.
Zach Coward
At FiveTraks, Zach Coward saw virtual support evolve into a true extension of the leadership team. From driving sales growth and managing financial systems to supporting team communication and problem-solving, the support staff became deeply integrated into the company’s culture and daily success.
Pam Lucas
For Pam Lucas of PamCo Care, virtual support brought a level of reliability and partnership that strengthened the entire business. The experience helped reduce day-to-day pressure, improve workflow efficiency, and provide trusted support that made a lasting impact on both the company’s operations and leadership team.
Chip Dodd
For Chip Dodd of Voice of the Heart Center, skepticism around virtual support quickly disappeared after the team experienced the results firsthand. During a major data-intensive project, a dedicated virtual assistant was able to work faster and more efficiently than the internal team balancing multiple responsibilities, proving how impactful focused support can be in high-pressure situations.
