What I like most about Outsource Access is the structure it required. Each of us tend to do things differently prior to hiring a VA, now that we have several, it required us to be more organized and structured.
My favorite part of working with Outsource Access is, that it is easy. It does not complicate my life , it does not complicate my operations because I know that the team I interact with has support in the backend and If I ever have a problem, I know that it will be dealt with promptly.
I love how Outsource Access is proactive in coming up with a process to support businesses in the US. I also love how Outsource Access instill overcommunication to their people so when I sleep then wake up in the morning everything is done.
I am impressed with Outsource Access onboarding process, how the candidates went through multiple assessment and how qualified the candidates were when they reached to me. Our VA is trained and they continue to get training because they like getting the skill but also I like how they can tap each other and support each other, that really impressed me.
What makes Outsource Access different from other firms is the Structure. We have a team working for us and behind that team are team leads who have a variety of skillset that can be anything from Marketing, Designing to Data Management to Salesforce and other CRMs which is really important for us because our business is pretty nimble and quite flexible.
One of my favorite part about working with Outsource access has been that guided support throughout. With our everyday operations there are somethings that we are not sure about and the team there is quick to provide suggestions and tips how to go about it.
I enjoy getting to know our VA, she is very pleasant to work with. Her input is as valuable as our other employees, in fact, sometimes more so, since she has a degree in accounting and not all of us in the department do.
One huge thing our VA helped us with is organize a Keto Digital Conference for 3000 people from the Keto community and we have a ton of data, I just taught her how to do the report, and man! She took it and ran with it, and it was beautiful when it came out!
Our VA works the same hours as us and the communication have been great! We constantly get updates from him, we are always on the know.