VA Client Spotlight Series​
This video series is from CEO Brad Steven's recent trip to the Philippines where he interviewed several Virtual Staff and delved about what happens behind-the-scenes of being a virtual assistant; their lives, their careers, their impact, and how they help our clients scale their business.
When Christine joined Yardsy as their very first Virtual Assistant, there were no systems or processes in place yet. Together with Zach, she helped build workflows through trial and error while bringing fresh ideas to the table. His openness to change gave her the confidence to speak up, collaborate, and make a meaningful impact on the business.
As an Executive Assistant in the advertising services industry, May Amor supports her client through hiring coordination, lead management, and LinkedIn outreach. Her dedication to delivering high-quality work, meeting deadlines, and staying proactive helped her become a top performer. Through consistency, initiative, and a strong work ethic, she continues to make a meaningful impact while inspiring others to keep learning and striving for excellence.
Kathleen supports Chip Dodd, CEO of Support Services of Virginia, by managing social media content across Facebook, Instagram, and YouTube while also editing videos and creating promotional materials. Beyond digital support, she also helps prepare Chip for his adventure races, combining creativity and organization in her day-to-day work. Through her role, Kathleen brings energy, adaptability, and a passion for supporting both the business and the person behind it.
Belle earned Carlos’ trust by taking on one of the most important parts of the business: sales commission payroll. What first felt intimidating soon became an opportunity to make a real impact by helping manage employee concerns, payroll questions, and commission tracking. By handling these day-to-day responsibilities, Belle helps free up Carlos’ time so he can focus on growing the business.
Grace started by managing emails and calendars, helping keep daily meetings, events, and travel schedules organized for a busy business owner. As their partnership grew, she also helped launch his podcast by suggesting topics, managing platforms, and supporting newsletters behind the scenes. Through her support, Grace helps create more time for growth, creativity, and new ideas.
Jaja supports Tom with social media management by monitoring engagement, responding to comments, and creating creative assets like cover art and audiograms. What she values most is the trust and freedom her client gives her to explore new ideas, learn new skills, and grow creatively. With that support, Jaja continues to expand her abilities while making a strong impact behind the scenes.
Dan supports franchise partners by providing help that directly impacts their ability to earn and grow, especially during challenging times like the pandemic. Through his dedication and support, many partners were able to continue generating income and expressed their gratitude for the difference he made. His work highlights the real impact Virtual Assistants can have on both businesses and the people behind them.
Russ supports multiple areas of the business, from creating social media content and scheduling posts to handling administrative and shipping tasks. By collaborating with the sales and accounting teams, he helps keep daily operations organized and running smoothly. His versatility and willingness to take on different responsibilities make him a valuable part of the team behind the scenes.
As an Executive Assistant, Amy supports the CEO through schedule management, client outreach, meeting coordination, and invoice processing. Beyond her daily responsibilities, she also collaborates closely with different departments including sales, marketing, education, and accounting. What she values most is being part of important conversations where her ideas and input are heard, trusted, and appreciated.
Angelique supports her client through timesheet auditing, billing, and detailed reporting using tools like Excel and QuickBooks. By learning the company’s processes and handling important financial tasks with care, she helps keep operations accurate and organized. Her client’s appreciation and trust continue to motivate her to do her best and contribute even more to the company’s growth.
With over a decade of experience across banking, freight and logistics, e-commerce, and BPO operations, Beia brings strategic insight and operational expertise to every client partnership. As a trusted partner to more than 30 clients, she focuses on building scalable processes, solving challenges, and creating systems that drive long-term growth. Her goal is not just to solve immediate problems, but to help businesses move forward with confidence and measurable results.
As part of the People and Culture team, Cleo helps create an environment where Virtual Assistants can thrive both professionally and personally. From developing policies to leading engagement initiatives, she supports a workplace culture built on communication, collaboration, and continuous improvement. By prioritizing work-life balance, employee well-being, and growth, Cleo helps make Outsource Access a positive and supportive experience for everyone.
Cleo plays a key role in building a people-first culture at Outsource Access by supporting initiatives focused on employee engagement, communication, and professional growth. Through intentional onboarding, meaningful connections, and continuous improvement, she helps create a workplace where Virtual Assistants feel supported, valued, and empowered to succeed both at work and in life.
As David Friedman’s Executive Assistant at High Performing Culture, Ena helps manage schedules, coordinate events, and keep daily operations running smoothly. Beyond executive support, she also contributes to sales and marketing projects, expanding her skills through tools like HubSpot and LinkedIn. Through the experience, Ena continues to grow professionally while supporting a company focused on building stronger workplace cultures across North America.
Jaja supports Tom through social media management, engagement monitoring, and creative content production, including cover art and audiograms. What she values most is the freedom and trust her client gives her to explore ideas, learn new skills, and approach projects creatively. With that support, Jaja continues to grow confidently while doing work she genuinely enjoys.
Janna supports two executives by handling both professional and personal responsibilities, from managing schedules to planning family trips and special occasions. While balancing the demands of supporting two leaders at once has been a challenge, she embraces every opportunity to learn and grow. Through her adaptability and dedication, Janna helps create smoother, more organized days for the executives she supports.
Jaysarie supports John Hall of AG Wraps by managing schedules, coordinating events, supporting social media efforts, and helping track team performance through weekly KPI reports and surveys. As the business continues to grow, she also looks for new ways to contribute, including helping plan future email marketing campaigns. Through her proactive support, Jaysarie plays an important role in keeping operations organized and moving forward.
Jessa supports Becky and Jabz in the real estate industry through a wide range of administrative, marketing, and research tasks. From CRM management and social media engagement to video editing, lead generation, and escrow coordination, she helps keep daily operations organized and efficient. Her versatility and attention to detail allow her to support both businesses while contributing to their continued growth.
Maribel supports the accounting operations of Support Services of Virginia by managing accounts payable tasks, entering bills through Bill.com and QuickBooks, and assisting with payroll imports. Working closely with the company’s financial controller has also given her opportunities to expand beyond accounting and learn new tools and systems. Through her role, Maribel continues to grow her skills while supporting the financial processes that keep the business running smoothly.
MaryJune supports a commercial real estate business focused on multifamily syndication by handling a wide range of executive and financial tasks. From managing calendars, emails, and health insurance to reconciling bank accounts and updating investor portals, she helps keep operations organized and efficient. She also creates monthly investor newsletters and property updates, helping strengthen communication and relationships with current and potential investors.
Mitch supports JCB Insurance Solutions through a variety of responsibilities, from administrative support and student communications to graphics and CRM management. As his role continued to grow, so did his skills and experience across different areas of the business. What he values most is the collaborative relationship with his client, where learning and support go both ways, creating opportunities for growth on both sides.
Sheenthia brings a strong background in psychology, purchasing, and international coordination to her role at Outsource Access. Supporting Teresa Roberts and the Jaipur Living team, she helps manage client confirmations and create presentations for company leadership. Through her adaptability, organization, and positive attitude, Sheenthia continues to support a busy team while gaining valuable experience along the way.
Trish supports a law firm by handling claims coordination, communicating with healthcare providers and insurance companies, and managing important case information through Litify Salesforce. From filing liability claims to organizing client and insurance details, her work requires accuracy, confidence, and attention to detail. Although the role was challenging at first, Trish continues to grow in a fast-paced environment where every task plays an important part in each case.
Ailyn’s journey into digital marketing began through a scholarship program from the Department of Information and Communications Technology (DICT), where she trained in digital marketing and e-commerce. Today, she supports Content Bacon as a Production Coordinator, helping publish blogs, manage social media content, launch newsletters, and handle administrative tasks. Through her role, Ailyn continues to grow her skills while helping businesses strengthen their marketing and customer engagement efforts.
We sat down and chatted with Emma, one of Outsource Access’ VA currently empowering healthcare business owner Marie who’s based in Canada. Emma shares the tasks she’s taken over in the HR & Recruitment function that helped Marie streamline her business. Watch the full interview to see how VAs like Emma unlock success for clients across several industries and different business functions.
Recently displaced from her previous company due to COVID-19 just three months after starting, Hazel found herself searching for new opportunities. Inspired by her university friends who thrived working remotely online, she was eager to explore this path for herself. Outsource Access not only helped Hazel land a job, but also perfectly matched her with a client.
Join us as JC, a virtual assistant (VA) for one of our clients in commercial real estate, shares her story. Inspired by our team culture, JC went from seeing our post to becoming a valued member supporting email marketing, data scraping, and even marketing content creation. Her incredible work has convinced her client to expand their virtual team!
Ross moved to the same city as our headquarters when her dad’s job relocated their family. Eventually, circumstances brought her back to her hometown, but a friend introduced her to the world of outsourcing through Outsource Access to work alongside global clients. Her story highlights how outsourcing can revolutionize operations in the eCommerce industry
Ross moved to the same city as our headquarters when her dad’s job relocated their family. Eventually, circumstances brought her back to her hometown, but a friend introduced her to the world of outsourcing through Outsource Access to work alongside global clients. Her story highlights how outsourcing can revolutionize operations in the eCommerce industry
An accountant and real estate broker by profession, June knew her skills were a perfect fit for the industry. Now, June thrives as a valuable contributor, not just for Outsource Access but also for her client. Her tasks range from managing her client’s health insurance to the technical aspects of QuickBooks reconciliation, email and calendar management. She even tackles legal documents and gets creative with graphic design!
An accountant and real estate broker by profession, June knew her skills were a perfect fit for the industry. Now, June thrives as a valuable contributor, not just for Outsource Access but also for her client. Her tasks range from managing her client’s health insurance to the technical aspects of QuickBooks reconciliation, email and calendar management. She even tackles legal documents and gets creative with graphic design!
A seasoned professional with 30 years of teaching experience, Grace brings a unique perspective to her role. A seasoned professional with 30 years of teaching experience, Grace brings a unique perspective to her role. Overwhelmed by a cluttered schedule and overflowing inbox, Grace’s client desperately needed a traffic controller. With newfound time on his hands, Grace’s client can now pursue not only deeper work, but also his passion.
A seasoned professional with 30 years of teaching experience, Grace brings a unique perspective to her role. A seasoned professional with 30 years of teaching experience, Grace brings a unique perspective to her role. Overwhelmed by a cluttered schedule and overflowing inbox, Grace’s client desperately needed a traffic controller. With newfound time on his hands, Grace’s client can now pursue not only deeper work, but also his passion.
A dedicated student, Belle balanced her studies with work, gaining valuable experience. After graduation, she decided to pursue a remote career and found Outsource Access. With her two years of experience, Belle was quickly matched with a client in the roofing industry who desperately needed help with accounting tasks.
A dedicated student, Belle balanced her studies with work, gaining valuable experience. After graduation, she decided to pursue a remote career and found Outsource Access. With her two years of experience, Belle was quickly matched with a client in the roofing industry who desperately needed help with accounting tasks.
Join Dan, a former virtual assistant (VA) who has grown into a team leader at Outsource Access. In this episode, Dan shares how outsourcing can be your turn-key solution for a powerful franchise support system, no matter your stage. Whether you’re a startup franchise or looking to scale up your existing network, learn how virtual assistants can provide the support you need to thrive.
Join Dan, a former virtual assistant (VA) who has grown into a team leader at Outsource Access. In this episode, Dan shares how outsourcing can be your turn-key solution for a powerful franchise support system, no matter your stage. Whether you’re a startup franchise or looking to scale up your existing network, learn how virtual assistants can provide the support you need to thrive.