IT teams are stretched thin between repeatable technical support work and the strategic projects that actually require their expertise, and that imbalance only gets worse as ticket volume, client count, or company size grows. Outsource Access provides trained IT virtual assistants who take on help desk, system administration, and technical support tasks so specialists can focus on higher-value work.
Outsource Access enhances operations with our unique Signature Playbook tailored for your business.
This indispensable resource includes documented processes, video overviews, and screencast synopses, regularly updated to maintain clarity and backup.
It’s exclusively yours upon engagement, showcasing our dedication to your success. Download a sample below and discuss industry-specific applications during your discovery call.
A generalist VA managing calendars and inbox. A virtual IT assistant is a remote, trained technical support professional who handles help desk, system administration, and IT operational tasks. IT staff is expensive, but they’re essential for scaling and running a business.
IT virtual assistants through Outsource Access allow you to scale and grow your business with highly qualified professionals, while keeping your staffing costs low. With our personalized BPO IT services, you’ll receive the support and team members you need from highly vetted IT professionals.
Virtual assistants for IT companies are matched based on relevant IT training, certifications, or hands-on technical background appropriate to the tasks they’ll own. Your virtual IT assistant will be a full-time, dedicated team member, not a one-off contractor sourced per ticket.
Book your complimentary discovery call to see how we can help you scale in today’s ever-changing tech landscape.
Technical teams absorb an increasing volume of repetitive support work: tickets, setup tasks, documentation, and monitoring. These tasks compete directly with time needed for higher-complexity projects.
Outsource Access provides highly vetted, Philippines-based IT virtual assistants trained to handle technical support functions that take focus away from specialist work. With over 1,000 clients and an award-winning vetting and onboarding process, we provide support for various industries, including virtual IT services. Our VAs are matched to the specific technical environment, whether that’s an MSP supporting multiple clients, an IT consultancy, or an internal IT function inside a non-IT business. Schedule a discovery call with our team to discuss virtual IT services today.
IT BPO solutions should be easy. That’s why we ensure all of our IT VAs have strong English communication skills, an excellent work ethic, and extensive IT training and certifications to ensure your success. Whether it’s building your internal IT team or to provide your clients with IT support, our IT outsourcing services help you scale.
Your IT support virtual assistant will provide various services:
Help Desk and Ticket Support
System Administration
Operations
Finance
HR & Recruitment
Documentation & Knowledge Base Upkeep
The scope of work is customized to the tools, ticketing systems, and technical stack your organization already uses. Every ticket or routine task handled by a virtual assistant for IT companies frees a specialist to work on architecture, security, or strategic projects. The virtual assistant for IT operates within a defined scope and escalates appropriately.
Click below to download our detailed IT Services playbook for all the task that Outsource Access can do in your organization.
Curious about where we’re headed? Watch this short video where our CEO, Brad Stevens, shares his vision for the future of Outsource Access. Learn about our plans for growth and expansion, and discover how we’re committed to staying ahead of the curve.
Outsource Access virtual assistants for IT are screened for relevant technical background and communication ability, then matched to the organization’s specific tools and environment. You’ll receive dedicated account management and ongoing oversight.
Our VA’s are full-time, dedicated staff members who build long-term familiarity with your systems, as opposed to rotating freelance contractors. Outsource Access has over 1,000 clients and won multiple national and global awards for quality and performance.
Reclaimed specialist time translates directly into faster projects and better client or internal service delivery. Schedule a discovery call today with our team to learn more about virtual assistants for IT companies.
We get it—a 20-minute video might feel long.
But here’s what people tell us: “I didn’t think I’d watch it all, but it was like you were answering all my questions!”
If you’re serious about outsourcing, you need to watch this video.
Our CEO, Brad Stevens, condenses his years of experience from hundreds of calls and events into 20 minutes, answering every key question. Grab a coffee, and let 10 years of insight guide you through the process. You’ll find it’s worth every second.
We get it—a 20-minute video might feel long.
But here’s what people tell us: “I didn’t think I’d watch it all, but it was like you were answering all my questions!”
If you’re serious about outsourcing, you need to watch this video.
Our CEO, Brad Stevens, condenses his years of experience from hundreds of calls and events into 20 minutes, answering every key question. Grab a coffee, and let 10 years of insight guide you through the process. You’ll find it’s worth every second.
We have helped over 300 clients in 50+ industries saving thousands of hours of time and resources.
Here are some questions we got all the time, rest assured, you’re in good hands!
An IT virtual assistant is a remote staff member who provides IT, development, and technical support. This can include tasks like systems administration, cybersecurity monitoring, software development, cloud management and more.
IT VAs from the Philippines can help you save money by lowering your overall staffing costs. The much lower cost of living costs in the Philippines means you can hire highly qualified IT support virtual assistants at a much lower cost, including onboarding and ongoing management.
IT virtual assistants are typically certified and qualified IT professionals, and may also specialize in IT support, cloud computing, programming, cyber security and more. The specific qualifications IT VAs have depends on their skillset, and can range depending on your needs.
Your Virtual Assistant can work any timezone that you prefer. We will say though, that a lot of our US clients actually prefer their VA to work overnight so that work is completed when they get in the office in the morning.
Our workers are all from the Philippines where they are taught English from an early age. English is their second language.
The accent is very very minimal.
We love to offer our clients the security of flexibility. You will just need to let us know 90 days in advance if you need to cancel for whatever reason.
We hear this all of the time. Most of our clients don’t realize how much time their tasks are taking, nor do they realize how much more can be given to their VA that they’re not currently doing. Many of these same clients come to us to hire a second VA in no time.
We hire fast learners, great communicators and VAs that take feedback exceptionally well. They will be trained in all admin tasks and may have specialty in your field. They are just like a US- based employee, you will still need to train them on your company’s processes and some knowledge of your industry.
We offer you several candidates to interview and hire. If for whatever reason, the VA that you decide to choose and hire is not working out, you can let us know and we can match you with a better fit.
Your VA creates a playbook of all of your processes starting day 1. In the unlikely event that a VA should leave for any reason, we can have another VA hired and trained on your processes. Of course you’ll have to introduce him or her to your company, but the down time should be minimal.
Please select a date and time to schedule a demo with a member of our team
