Getting On That Roller Coaster: How a Health and Human Services Entrepreneur Integrated Outsourcing
You know that feeling you get when you see a really cool roller coaster? It’s kind of intimidating but exciting at the same time. You see people lined up for hours, waiting for their turn, and you hear screams of delight. It makes you want to try it. Next thing you know, you’re strapped in the front seat. You feel terrified, but you know it’s going to be awesome.
Outsourcing is kind of like that. It’s a little bit daunting at first – you’re unfamiliar with the process, you don’t yet know how well a virtual assistant might work with your team, and you’re worried about the time difference – but deep down inside, you know it’s gonna be one heck of a ride, one that’s only going up from here.
Let me tell you a story about Chip Dodd, a good friend of mine and the owner of a healthcare business who learned about outsourcing at one of our EO (Entrepreneurs’ Organization) workshops. Initially, his management team was skeptical about integrating a virtual assistant (VA) into their team. They worried about team synergy and effectiveness. However, he took the plunge and hired his first VA, Kath, for personal and executive tasks. Kath’s outstanding performance not only impressed Chip but also won over his management team. As part of their strategy to reduce redundancy and enhance efficiency, they expanded their VA team.
Outsource Access’s commitment to delivering outstanding virtual assistant services has driven its continued expansion and enhanced its reputation as an industry leader. Despite the challenges posed by the pandemic and the constantly changing business landscape, the company has successfully grown its team to more than 500 employees, a testament to its resilience and commitment to creating job opportunities not only in the Philippines but also for their headquarters back in Atlanta, Georgia. The company is on track to expand its team further in order to help more business owners achieve their full and highest potential.
Chip saw the roller coaster, bought a ticket, and is now enjoying the ride. Starting with one VA in 2019, his company now relies on eight VAs handling various functions across their business. Now, I don’t want you to miss the ride. If you’re someone like Chip, I encourage you to strap on a seatbelt and enjoy the ride of rising business productivity.
One of several things that hold entrepreneurs back from riding the VA roller coaster is not knowing what tasks they can delegate. To give you a better idea about the range of those tasks, here are some functions you can ask a home health care VA to do for you:
Reviewing EAG Billing and Hours
A virtual assistant can examine EAG billing and hour records for accuracy, compliance, and completeness. This helps ensure that financial transactions are error-free and conform to relevant standards and regulations.
Cleaning Up and Deactivating Applicant Files
A virtual assistant can also organize and deactivate applicant files. This helps maintain data integrity, efficient record-keeping, and ensures that only relevant and active applicant files are accessible, thus improving data management and the overall organization of applicant information.
Auditing Documentation and QuickMan
Need help with auditing? A virtual assistant can review and evaluate documentation and QuickMan (Medication Administration Record) entries. This process ensures accuracy, compliance, and the highest standard of care within healthcare and medical settings.
Managing Employee Files in OneDrive and ClearCare Profiles
A virtual assistant can organize, update, and maintain digital records of employees within the OneDrive and ClearCare platforms. This can help ensure that personnel information is accurately recorded, easily accessible, and compliant with organizational and legal requirements.
Creating Company Newsletter
Finally, a virtual assistant can develop regular publications that share updates, news, and valuable information about the organization with employees, clients, or other stakeholders. This can strengthen relationships with clients, promote the company’s culture and values, and ultimately contribute to its success and reputation.
These are just samples of the many tasks that you could delegate to your VA. Now that you know the functions, you’re ready to hire your first VA. The only thing that’s left for you to do is decide what type of VA you want, and you’re good to go.
Don’t you thinkit’s time for you to get on that roller coaster? Managing your home healthcare business is about to get a whole lot easier, and the ride is just going to get better from here. Yes, it’s a little scary, but can you hear that? Those aren’t screams of terror; they’re shouts of delight.
By Brad Stevens, the founder of Outsource Access, an award-winning virtual assistant outsourcing firm that connects small to medium-sized businesses in more than 70 industries with highly qualified offshore virtual staff members who perform high-level, specific tasks and functions to redefine how you grow and scale your company. Outsource Access ranked No. 2,064 on the 2024 Inc. 5000 list and No. 80 on the Inc. Regionals 2024: Southeast list. The company was honored on both the Inc. Best in Business and Inc. Power Partner Awards lists in previous years.
Originally published in INC Magazine on November 1, 2024
