No Need To Be Lonely In The Batcave: Outsource Your IT Tasks To Robin
It doesn’t need to be Robin, but we know Batman never worked alone –and you don’t have to, either!
It was a regular Tuesday night. I was watching TV after a delicious dinner with my family when something in the news caught my eye: “The latest news in the IT industry…” The reporter, a man in his early thirties, discussed how AI was reaching new heights, and how certain innovative technologies were going to open new possibilities for society.
I was intrigued. Information technology (IT) is indeed a thriving industry these days – it has grown steadily since its advent and has really been booming in the last 10 years. From keeping us connected to making everything run more smoothly, IT is like the MVP of modern companies, shaping economies and shaking things up.
Back in the early days, IT was just that department in the back, fixing stuff when it broke. But then, bam! The internet happened, and suddenly, IT wasn’t just a sidekick – it became the superhero of the digital age. Today, IT isn’t just about fixing computers; it’s about creating game-changing software, keeping hackers at bay, and leveraging data to make magic happen.
That made me think – with the pace at which the IT industry is running, it’s going to need a lot of manpower just to keep up. That is where outsourcing comes in — perfectly.
For starters, unlike other industries, IT work can generally be done anywhere. That broadens your talent pool, so you can hire experts from across the globe. Whether you need coding wizards, cyber defenders, or cloud gurus, you can outsource these tasks to a sidekick – your Robin, if you like.
If you’re in the IT business, you might be curious about the type of tasks you can outsource, and let me tell you, there are A LOT of them. Here are some examples for starters:
Mining Data for Targeted Leads
Need help with data? An IT virtual assistant can extract information from vast datasets to identify and profile potential IT leads. This helps the team uncover new and hidden lead generation opportunities
Preparing Presentation Decks
An IT virtual assistant can create compelling and informative presentation decks for client meetings, webinars, and events. This can help facilitate discussions with clients and showcase the company expertise.
Creating and Automating Forms
A virtual assistant can make forms easier for you! An IT VA can streamline your IT data collection processes by creating and automating forms. This helps your team efficiently gather essential information and enhance data accuracy.
Assisting with Customer Support Calls
Customer support? No biggie. An IT virtual assistant can assist and resolve customer inquiries about IT products and services via phone calls. This helps address client concerns promptly and foster customer loyalty.
Coordinating Customer Technology Business Reviews
Finally, an IT virtual assistant can alo facilitate tech business reviews to assess IT infrastructure to identify gaps and areas for improvement. This can help understand client needs and identify areas for improvement.
And those are just samples. There are a lot more functions you can customize and streamline. I know, I know – it sounds too good to be true, being able to maximize your resources without increasing costs! But this strategy is gaining popularity not just because it’s a trend, but because it actually works.
Based on Statistica Market Insights. The global revenue in the ‘IT Outsourcing’ sector of the IT services market is projected to see a steady rise from 2024 to 2028, reaching a total of 265.3 billion U.S. dollars, marking a significant increase of 51.77 percent. Following eight consecutive years of growth, experts anticipate the indicator to hit 777.74 billion U.S. dollars in 2028, setting a new record high. Clearly, with numbers like these, outsourcing isn’t a fad.
I don’t think I need to say anything more to show you the value in finding your own Robin. If you feel like you’re ready to hire your first virtual assistant (VA), check out our guides on how to hire VAs.
Stop wasting your time fixing glitches or wrestling with software updates. Outsource time-consuming tasks and dive head first into achieving your growth goals. Get your Robin; it’s time for you to become Batman.
By Brad Stevens, the founder of Outsource Access, an award-winning virtual assistant outsourcing firm that connects small to medium-sized businesses in more than 70 industries with highly qualified offshore virtual staff members who perform high-level, specific tasks and functions to redefine how you grow and scale your company. Outsource Access ranked No. 326 on the 2023 Inc. 5000 list and No. 80 on the Inc. Regionals 2024: Southeast list. The company was honored on both the Inc. Best in Business and Inc. Power Partner Awards lists in previous years.
Originally published in INC Magazine on October 23, 2024
