Hospitality - Outsource Access

Redefine How You Scale Your Hospitality Business Law

with highly talented and affordable virtual staff from the Philippines with Outsource Access

Scale Efficiently with the Leading Full-Service Business Process Outsourcing and Virtual Assistant Company

We Document Processes for You: The OA Signature Playbook!

In hospitality, seamless operations are key to exceptional guest experiences. The OA Signature Playbook documents every task your virtual assistant handles—from managing reservations to coordinating guest services— it ensures consistency and efficiency across your business.

It’s your customized guide to smoother workflows and happier guests, starting day one.

Download a sample or book a call to see how top hospitality firms are streamlining with Outsource Access.

Client Processes Playbook

Redefine How You Scale with a
Hospitality Virtual Staff

In hospitality, delivering exceptional guest experiences is everything—but managing day-to-day operations can hold you back.

Outsource Access provides dedicated virtual assistant services to streamline your workflows and keep your business running smoothly. Our proven systems free up your time so you can focus on what truly matters: creating memorable experiences for your guests.

Ready to elevate your operations?

Take a quick tour of our headquarters in the Philippines with Outsource Access Founder and CEO, Brad Stevens.

Watch Behind the Scenes as Our CEO Gives You a Tour of Our Offices in the Philippines

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

What a Virtual Staff Can Do For Your Business

Tasks an Hospitality staff can do

Sales

  • Answering Hotel Inquiry Calls from Leads/Clients
  • Replying to Customer Messages in Eventactive (or other similar platforms)

Content Management

  • Managing the Company Social Media
  • Captioning YouTube Videos Promoting Rooms/Event Halls
  • Managing Online reviews from Guests
  • Posting Properties for Booking on Craigslist
  • Setting Up Email and SMS Campaigns for Booking Specials

Operations

  • Coordinating with Hotel Supplier
  • Providing Online Support for Event Planning
  • Facilitating Post-Stay Outreach
  • Creating Virtual Welcome Packets for Guests
  • Researching Properties for Sale

Finance

  • Auditing Guest Folios
  • Processing Vendor Invoices and Payments
  • Tracking Inventory for Consumable and Non-Consumable Items
  • Reconciling Hotel Expenses

HR & Recruitment

  • Posting Hotel Staffing Needs
  • Setting Up Interviews with Potential Candidates
  • Maintaining Hotel Employee Database
  • Assisting with Exist Interviews for Leaving Hotel Staff
  • Benefits Administration Support

Administrative

  • Organizing Company Folders
  • Verifying Guest Phone Numbers
  • Sending Birthday Greetings to Guests
  • Lost & Found Management
  • Business License and Permit Renewal Tracking

Want to See Exactly What We Do for Hospitality Companies?

Click below to download our detailed Hospitality playbook for all the task that Outsource Access can do in your organization.

Get Your Outsourcing Processes Playbook for Hospitality

Hear It First-Hand

Every success has a story. Join CEO Brad Stevens as he reveals how a product failure became the catalyst for Outsource Access. In this powerful video, learn how a single moment led to building a thriving company with over 500 team members and 8 global awards in just 4.5 years.

 

Hire an Hospitality Virtual Staff Today

Step 1:

Conduct a Complimentary Discovery Process with Our Team

Step 2:

Our Award Winning Matching Team will Source Talent

Step 3:

Our Team Will Start Adding Value from Day 1 with Our Signature Onboarding Program

A 20-Minute Video That Answers All Your Burning Questions

A 20-Minute Video That Answers All Your Burning Questions

Let’s be honest—your schedule is packed, and you don’t have time to waste. That’s why this 20-minute video with Outsource Access CEO Brad Stevens is designed to be a shortcut to smarter decisions.

Brad answers all your questions about Virtual Assistants and their impact, breaking it down in a way that’s simple, clear, and actionable.

Don’t just take it from us—clients often say, “I didn’t plan on watching the full video, but it addressed everything I needed to know. I left feeling confident and ready to move forward.”

Invest just 20 minutes, and gain the insight you need to save time, reduce stress, and streamline your business.

Let’s be honest—your schedule is packed, and you don’t have time to waste. That’s why this 20-minute video with Outsource Access CEO Brad Stevens is designed to be a shortcut to smarter decisions.

Brad answers all your questions about Virtual Assistants and their impact, breaking it down in a way that’s simple, clear, and actionable.

Don’t just take it from us—clients often say, “I didn’t plan on watching the full video, but it addressed everything I needed to know. I left feeling confident and ready to move forward.”

Invest just 20 minutes, and gain the insight you need to save time, reduce stress, and streamline your business.

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

Here's what our existing customers have to say

Featured in​

We have helped over 300 clients in 50+ industries saving thousands of hours of time and resources.

Frequently
Asked Questions

Here are some questions we got all the time, rest assured, you’re in good hands!

Your Virtual Assistant can work any timezone that you prefer. We will say though, that a lot of our US clients actually prefer their VA to work overnight so that work is completed when they get in the office in the morning.

Our workers are all from the Philippines where they are taught English from an early age. English is their second language.
The accent is very very minimal.

We love to offer our clients the security of flexibility. You will just need to let us know 90 days in advance if you need to cancel for whatever reason.

We hear this all of the time. Most of our clients don’t realize how much time their tasks are taking, nor do they realize how much more can be given to their VA that they’re not currently doing. Many of these same clients come to us to hire a second VA in no time.

We hire fast learners, great communicators and VAs that take feedback exceptionally well. They will be trained in all admin tasks and may have specialty in your field. They are just like a US- based employee, you will still need to train them on your company’s processes and some knowledge of your industry.

We offer you several candidates to interview and hire. If for whatever reason, the VA that you decide to choose and hire is not working out, you can let us know and we can match you with a better fit.

Your VA creates a playbook of all of your processes starting day 1. In the unlikely event that a VA should leave for any reason, we can have another VA hired and trained on your processes. Of course you’ll have to introduce him or her to your company, but the down time should be minimal.

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

Select a spot
below to get started

Please select a date and time to schedule a demo with a member of our team

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant
From Day 1, we will document your processes and workflows with the tasks that your Virtual Staff will be doing. This gives you a custom playbook for the specific needs of your business. Check out our sample playbook for your industry.

Get Your Outsourcing Processes Playbook for Hospitality

Click "Book a Call" to have a discovery call with our team to get a complimentary analysis to see if Outsource Access could help Redefine How You Scale or if you want to learn more about our processes click "Get Started"

Want to Learn More?

Watch our free video outline with Case Studies and Examples.

Want to see some cool videos?