The Scaling Breakthrough
eComm Store TFSource Confronted Explosive Growth with his VA Dream Team
What if the key to scaling your business isn’t more hours but the right support?
In this episode of The Scaling Breakthrough, we share the story of Curt Fignar, CEO of TFSource.com — the largest eCommerce platform for collectible Transformers toys.
Faced with skyrocketing demand during the pandemic, Curt struggled to keep up… until Outsource Access VAs stepped in. Not only did they help him scale fast, but they also gave his team their most valuable asset back: time.
Curt even visited his VAs at our Philippine headquarters, showing how these partnerships go beyond tasks — it’s about trust, commitment, and real human connection.
Learn how Curt and his team:
- Scaled customer support rapidly
- Handled live chat, ticketing & calls seamlessly
- Maintained business continuity with VA backups
- Built strong relationships with passionate and grateful VAs
This is what winning together looks like.
Watch other episodes of The Scaling Breakthrough:
OA on the Road
Iligan VAs
Client
Maria McWhirt
MpowerMe
VA Story
Rica Mae Alpuerto
Playbook review
Chandem
Law Firm VA
OA the Road:
A VA Giveback at Leopapo
Accounting VA Jeseca
E-Commerce
MpowerMe
Check out all the episodes of The Scaling Breakthrough:
How the Right Culture and Support Drive Business Growth
What sets top-tier virtual assistants apart? Cleo from our People & Culture team reveals how Outsource Access develops high-performing VAs through dedicated HR support, wellness programs, and a thriving company culture—so your business scales with happier, more capable talent.
Heiler Painting Shows How You Can Scale Your HR & Marketing
Heiler Painting HR and Marketing leader, Jamie Murray, reveals how one strategic VA hire completely transformed her role and the company's operations. See how shifting admin work to their VA Rika allowed Jamie to move from overwhelmed HR tasks to driving strategic marketing growth.
How Heiler Painting Hit $8M in Revenue from $4M with One VA
We go behind the scenes with Outsource Access CEO Brad Stevens as he meets the team at Heiler Painting, who went from $4M to $8M in revenue by mastering the art of smart delegation. See exactly how one strategic VA hire evolved into their secret weapon for sustainable growth.
Watch How a VA Adapts to Every Role a Growing Legal Network Needs
Flor single-handedly manages membership systems, creates email campaigns, edits podcasts, and drives community engagement for a thriving legal networking organization—proving that the right VA can deliver the impact of an entire in-house team at a fraction of the cost.
Meet the VAs Driving Growth for U.S. Law Firms and Spas
We spotlight two exceptional VAs making real impact across America. Lou transforms strategic reporting for a Cincinnati spa business while Krish handles critical insurance claims for a Florida personal injury law firm—proving how the right virtual support drives business growth wherever you are.
Real Life Example of Scaling Without Bloating Cost Using Offshore Talent
Maria McWhirt, CEO of Mpower Me, went from constant staff turnover and bookkeeping chaos to having a detail-oriented VA who catches $30K mistakes and handles mission-critical work while she sleeps—all without bloating her expenses.
How an Executive Virtual Assistant Became the Driving Force Behind a $4.5M Revenue Jump
Rica, a Virtual Executive Assistant, went from handling data entry to driving systems automation and scaling her client’s painting business to over $7.5M in revenue — all by owning key tools like Salesforce and HubSpot and leading with initiative.
eComm Store TFSource Confronted Explosive Growth with his VA Dream Team
When demand surged, Curt didn’t burn out — he built a skilled and reliable support system. Watch how Outsource Access VAs helped TFSource scale fast, stay responsive, and turn chaos into confidence.
How Our VA Used Our Playbook to 6x a Law Firm's YouTube Subscribers
Chandem, an executive VA supporting a law firm client in the US, leveraged a powerful, well-maintained playbook to scale their digital presence, streamline operations, and deliver consistent results — even when the unexpected hit.
Outsource Access Team Visits the Leupapo Leukuemia Center
Outsource Access visited Leopapo, a leukemia center supporting children and families, to deliver supplies and commit $10,000 toward a new facility. The event reflects the deeper purpose behind our work—building a company grounded in compassion and community.
How an Accounting VA Helped One Business Save Time, Cut Costs, and Scale Smarter
In this pilot episode, discover how Jeseca—an expert Virtual Assistant—transformed her client’s bookkeeping and financial operations, unlocking real-time insights and freeing up hours each week to focus on growth.