The health and human services industry is a bustling, dynamic field where time is of the essence, and the well-being of patients is paramount. In the midst of managing patient care, maintaining regulatory compliance, and staying on top of the latest advancements, health and human services professionals often find themselves overwhelmed. The question arises: Why should providers consider outsourcing certain tasks, and what impact can it have on their practice or facility?
In the grand scheme of things, every business, including health and human services, has a mountain of work to tackle. There are countless objectives you wish to accomplish with your team, but constraints like time, budget, or expertise can hinder your progress. This is where Outsource Access comes into play. Not only do we help businesses figure out how outsourcing works, we also find ways to make it work seamlessly for every aspect of their company. We can help you answer these questions:
- How does outsourcing actually work?
- Who is going to manage them?
- What will I have them do?
- How will it integrate with my existing business?
- How will it integrate with my existing staff?
With over 70+ industries under our belt, including the complex and demanding health and human services sector, Outsource Access has identified key tasks that can be outsourced to virtual assistants with great success. Let’s dive into the specific areas of healthcare and explore the top 12 tasks that can be effectively delegated to a VA.
Tasks in Health and Human Services You Can Delegate to Your Virtual Assistant
Operations
- Preparing check-in paperwork for each patient session
- Scheduling patient appointment requests made over the phone or email and answering inquiries
- Checking of medications that were not administered or were overdue
- Managing staff schedules to ensure adequate coverage for operations
HR and Recruiting
- Providing onboarding training materials to new staff members
- Monitoring Hiring Platforms for potential candidates
- Enter training schedules sent by training coordinator head into the companies Payroll/HR software
- Filling out of census spreadsheet for active employees
- Ensuring the Competency Checklists are completed as required, to run reports of due dates and to provide information to Supervisors.
- Notifying COBRA (Consolidated Omnibus Budget Reconciliation Act) if employees are ineligible for Medical and Dental benefits.
Bookkeeping, Billing and Finance
- Facilitating pay period analysis and payroll for clinic staff
- Assisting patients with the pay process and invoicing using Quickbooks (or other similar platforms)
- Checking of excess payments not covered by insurance that patients need to pay every month.
- Updating of data from remit file to the accounts receivable (AR) chart to monitor billing of the customers.
- Make general journal entries for the interest earned and to reconcile individual customer burial savings accounts
Marketing
- Producing valuable and educational content on healthcare to post on social media
- Joining existing social media groups related to healthcare and engage with potential clients
- Researching and making a summary of advertised pay rates for PSW, RN, RPN for other staffing competitors
- Create a Monthly Health Tips Infographic Series for Social Media
- Running a monthly health challenge campaigns that promotes healthy habits and fosters a sense of community
Sales
- Following up with potential patients after consultations
- Conducting initial consultations with potential patients to understand their health concerns
- Evaluate the prospective patient’s current insurance coverage, if applicable, and determine if it aligns with their healthcare needs.
- Ensuring that all interactions and recommendations adhere to healthcare regulations, including those related to patient privacy (e.g., HIPAA).
- Providing cost estimates for services, treatments, and procedures that may be needed by the prospective patient under the recommended insurance plans.
Admin
- Managing and organizing employee and patient documents
- Providing assistance for employee performance evaluations
- Making Individual Support Plan reports using your company’s CRM
- Scheduling recertifications for applicable employees
- Provide a checklist and monitor the individuals’ due date of medical prescriptions and other medications.
The impact of outsourcing these tasks in the healthcare industry is multifold. Firstly, it frees up valuable time for healthcare professionals to focus on patient care and strategic decision-making. Secondly, outsourcing can lead to cost savings, as VAs are often more cost-effective than hiring full-time, on-site staff. Additionally, outsourcing to experts in their respective fields ensures that these tasks are completed efficiently and accurately, reducing the risk of errors.
A Quick Case Study from One of Our Clients: Chip Dodd
Let’s dive into a real-life example of how outsourcing has reshaped the health and human services industry. Meet Chip Dodd who learned about outsourcing at one of our EO (Entrepreneurs’ Organization) workshops.
Initially, his management team was skeptical about integrating a virtual assistant into their team. They worried about team synergy and effectiveness. However, He took the plunge and hired his first VA, Kath, for personal and executive tasks. Kath’s outstanding performance not only impressed Chip but also won over his management team. As part of their strategy to reduce redundancy and enhance efficiency, they expanded their VA team.
From one VA in 2019, they now rely on 8 VAs handling various functions across their business. The best thing about it? We manage all of their VAs for them. We have a robust process and support system in place that ensures all of our VAs have everything they need in order to do their tasks efficiently. This shift has allowed Chip and his team to focus on their core strengths, as well as their personal goals. The time freed from delegating his tasks even allowed Chip to launch a national non-profit!
Chip’s success story showcases the transformative potential of outsourcing in healthcare. By embracing this strategy, healthcare professionals can enhance their operations while maintaining their commitment to patient care. Outsource Access is here to help you unlock these possibilities.
Want to See If We Can Help You?
Feeling inspired by Chip Dodd’s success story and eager to explore the possibilities of outsourcing in the healthcare industry
Click here to book a complimentary discovery call with our team. Let’s delve into your unique business needs and challenges. Together, we can determine if Outsource Access is the right fit for your health and human services business, or we’ll point you in the right direction to help you achieve your goals. Your success story could be just a click away!
Want to Learn More about Outsourcing for the Health and Human Services Industry?
If you’re specifically interested in how outsourcing can benefit the Home Healthcare Industry, we have a wealth of resources tailored just for you:
- Click here for a full example playbook of tasks we can do for the Health and Human Services Industry
- Click here for a podcast interview our CEO did with the owner of a Health and Human Services Industry CEO on how he is “Automating and Delegating”
- Click here for an interview with one of our OA staff servicing the Health and Human Services Industry
- Click here for a quick video behind the scenes of our CEO giving a tour of our offices in the Philippines
At Outsource Access, we’re dedicated to providing you with the knowledge and tools you need to make informed decisions about outsourcing in the healthcare industry. Whether you’re in general healthcare or specialize in home healthcare, we have resources that can help you unlock your business’s full potential.
