Businesses should be favorable to customers considering what you offer in your products and services is meant for them; hence, customer service should come first. Poor customer support can be attributed to a business being unorganized. Letting a single support email slip through the cracks can lead to upset customers and drastically poor effects on your business.
Are you having a hard time managing the customer service facet of your business? Then Groove is the perfect software for you!
Read on and discover how this tool can help your business
Addictive Tool Name: Groove
Product Boosting Category: Customer Service Help Desk
What’s the deal?
Groove is a cloud-based help desk software for small businesses. It offers assistance to companies to communicate with their customers by means of live chat, social media, and phone calls. Key components include ticketing, live chat, knowledge management, reporting tools, and customer self-service. You can easily modify your current email into a professional customer service help desk. Aside from making things organized, it also makes your business look more professional.
Groove permits users to converse with their customers on various channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs, and requests.
The biggest key features in Groove are the integrations. The system is totally customizable and you can integrate all of your other business apps with it. The integrations that you pick and choose from are what make the Groove system so powerful and relevant. As your business grows, Groove grows with you, allowing you to add additional features.
Cost: You can start using Groove for as low as $9.00 per month!
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Happy emailing 🙂
Brad and The Brad Stevens Training Team