Health and Human Services - Outsource Access

Redefine How You Scale Your Health and Human Services Company

with highly talented and affordable virtual staff from the Philippines with Outsource Access

Scale Efficiently with the Leading Full-Service Business Process Outsourcing and Virtual Assistant Company

We Document Processes for You: The OA Signature Playbook!

Outsource Access introduces our Signature Playbook tailored specifically for your business. 

This specialized resource features documented procedures, video insights, and screencast summaries, maintained daily for clarity and consistency. 

It’s yours immediately upon engagement, underscoring our dedication to your success. Check out an example below and discuss industry-specific uses in your discovery call.

Client Processes Playbook

Redefine How You Scale Your
Health and Human Services Company

Do these challenges sound familiar? Coding and billing errors, patients frustrated by poor customer service, and constant struggles with managing appointments.

The Health and Human Services industry can be sensitive and demanding, and your team needs all the support it can get to provide the best care possible.

That’s where Outsource Access comes in.

Watch this quick video where our CEO takes you on a tour of our office in the Philippines, showcasing how our specialized virtual assistants can help you address these pain points effectively.

At Outsource Access, we look forward to helping you redefine how you scale your business and deliver quality care.

Watch Behind the Scenes as Our CEO Gives You a Tour of Our Offices in the Philippines

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

What a Health and Human Services Virtual Staff Can Do For Your Business

Tasks a health and human services virtual staff can do

Operations

  • Preparing check-in paperwork for each patient session
  • Scheduling patient appointment requests made over the phone or email and answering inquiries
  • Checking of medications that were not administered or were overdue

HR and Recruiting

  • Providing onboarding training materials to new staff members
  • Monitoring Hiring Platforms for potential candidates
  • Enter training schedules sent by training coordinator head into the companies Payroll/HR software.

Bookkeeping, Billing and Finance

  • Facilitating pay period analysis and payroll for clinic staff
  • Assisting patients with the pay process and invoicing using Quickbooks (or other similar platforms)
  • Checking of excess payments not covered by insurance that patients need to pay every month.

Marketing

  • Producing valuable and educational content on healthcare to post on social media
  • Joining existing social media groups related to healthcare and engage with potential clients
  • Researching and making a summary of advertised pay rates for PSW, RN, RPN for other staffing competitors

Sales

  • Following up with potential patients after consultations
  • Conducting initial consultations with potential patients to understand their health concerns
  • Evaluate the prospective patient’s current insurance coverage, if applicable, and determine if it aligns with their healthcare needs.

Admin

  • Managing and organizing employee and patient documents
  • Providing assistance for employee performance evaluations
  • Making Individual Support Plan reports using your company’s CRM

See a Quick Video Walk-Through of our Health and Human Services Playbook You Can Download Below

Want to See Exactly What We Do for Health and Human Services Companies?

Click below to download our detailed Health and Human Services playbook for all the task that Outsource Access can do in your organization.

Get Your Outsourcing Processes Playbook for Health and Human Services

We Provide Full Co-Management, Culture and a Career Path for Every Staff Who Works for You!

Many companies offering outsourcing services just bring on individuals as contractors who can quickly turn-over. Furthermore, they can put the burden on you to fully onboard, train and manage any offshore staff you hire. Not at OA. We collaborate with you to make it a seamless, integrated experience.

We are a fully incorporated entity in the Philippines providing healthcare, benefits and a career path so we can attract outstanding staff who are committed to impacting your business long-term!

Want a sense of our culture and why Filipinos love working for us and our Clients? Check out the highlight reel of our 2023 Year-End Party!

What does a rocking party look like with 500+ highly talented Filipinos celebrating an amazing year of growth? See below…

Trust, Transparency, and Results

Wondering how we’ve built such a strong reputation? Watch this brief video where our CEO, Brad Stevens, explains the core values that drive our success. Learn about our commitment to trust, transparency, and delivering results.

Shining the Spotlight on One of Our Healthcare VAs

Click to see a quick interview with one of our Outsource Access staff from the Philippines serving the Health and Human Services Market.

Hire a Health and Human Services Virtual Staff Today

Step 1:

Conduct a Complimentary Discovery Process with Our Team

Step 2:

Our Award Winning Matching Team will Source Talent

Step 3:

Our Team Will Start Adding Value from Day 1 with Our Signature Onboarding Program

Unpacking OA’s Signature Outsourcing Process with Brad Stevens

Unpacking OA’s Signature Outsourcing Process with Brad Stevens

We know you’re busy, and 20 minutes is a lot. 

But here’s what others have said: “I didn’t expect to sit through the whole video, but it was like you read my mind and answered every question I had.” 

This is the video you need if you want to fully understand outsourcing. 

Brad Stevens, our CEO, shares his expertise from hundreds of client calls and events. Set aside some time, grab a coffee, and let 10 years of experience answer all your questions in just 20 minutes.

We know you’re busy, and 20 minutes is a lot. 

But here’s what others have said: “I didn’t expect to sit through the whole video, but it was like you read my mind and answered every question I had.” 

This is the video you need if you want to fully understand outsourcing. 

Brad Stevens, our CEO, shares his expertise from hundreds of client calls and events. Set aside some time, grab a coffee, and let 10 years of experience answer all your questions in just 20 minutes.

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

Health and Human Services Blog

Automate & Delegate with Health and Human Services Firm Owner Chip Dodd

See here a podcast interview with Chip Dodd owner of support services of Virginia Health and Human Services firm that went from 0 to 8 VA’s and is redefining how they scale.

Here's what our existing customers have to say

Featured in​

We have helped over 300 clients in 50+ industries saving thousands of hours of time and resources.

Frequently
Asked Questions

Here are some questions we got all the time, rest assured, you’re in good hands!

Your Virtual Assistant can work any timezone that you prefer. We will say though, that a lot of our US clients actually prefer their VA to work overnight so that work is completed when they get in the office in the morning.

Our workers are all from the Philippines where they are taught English from an early age. English is their second language.
The accent is very very minimal.

We love to offer our clients the security of flexibility. You will just need to let us know 90 days in advance if you need to cancel for whatever reason.

We hear this all of the time. Most of our clients don’t realize how much time their tasks are taking, nor do they realize how much more can be given to their VA that they’re not currently doing. Many of these same clients come to us to hire a second VA in no time.

We hire fast learners, great communicators and VAs that take feedback exceptionally well. They will be trained in all admin tasks and may have specialty in your field. They are just like a US- based employee, you will still need to train them on your company’s processes and some knowledge of your industry.

We offer you several candidates to interview and hire. If for whatever reason, the VA that you decide to choose and hire is not working out, you can let us know and we can match you with a better fit.

Your VA creates a playbook of all of your processes starting day 1. In the unlikely event that a VA should leave for any reason, we can have another VA hired and trained on your processes. Of course you’ll have to introduce him or her to your company, but the down time should be minimal.

I don't have any more questions. I'm ready to get started risk-fee to explore working with affordable, offshore staff from OA.

I still have a few questions and would like to do a discovery call about my business with an OA specialist.

Select a spot
below to get started

Please select a date and time to schedule a demo with a member of our team

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant
From Day 1, we will document your processes and workflows with the tasks that your Virtual Staff will be doing. This gives you a custom playbook for the specific needs of your business. Check out our sample playbook for your industry.

Get Your Outsourcing Processes Playbook for Health and Human Services

Click "Book a Call" to have a discovery call with our team to get a complimentary analysis to see if Outsource Access could help Redefine How You Scale or if you want to learn more about our processes click "Get Started"

Want to Learn More?

Watch our free video outline with Case Studies and Examples.

Want to see some cool videos?