Redesign - IT Support
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IT Support

Redefine how you scale your IT services with highly talented and affordable virtual staff from the Philippines with Outsource Access

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AI TRAINED

Top 1% IT Support VAs
Supercharged with AI

We pair the sharp decision-making of top-tier IT Support VAs with powerful AI tools like ChatGPT, Gemini, and Jasper—giving you faster, more strategic support for your function at the highest level.

Scale Efficiently with the Leading Full-Service Business Process
Outsourcing and Virtual Assistant Company

  • 8 Global or National Awards for Superior Quality and Performance
  • 1000+ Clients in 75 Industries in 5 Countries
  • Signature Vetting and Onboarding System for Rapid Integration

What Outsourced IT Services & VAs Can Do For You

IT BPO solutions should be easy. That’s why we ensure all of our IT VAs have strong English communication skills, an excellent work ethic, and extensive IT training and certifications to ensure your success. Whether it’s building your internal IT team or to provide your clients with IT support, our IT outsourcing services help you scale. 

  • Identifying qualified prospects from non-compliant lists
  • Generating sales forecasts using HubSpot
  • Analyzing sales opportunities from referrals
  • Conducting pain funnel interviews
  • Mining data for targeted leads
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FAQs

What is an IT Virtual Assistant?

An IT virtual assistant is a remote staff member who provides IT, development, and technical support. This can include tasks like systems administration, cybersecurity monitoring, software development, cloud management and more.

How can an IT VA save my business money?

IT VAs from the Philippines can help you save money by lowering your overall staffing costs. The much lower cost of living costs in the Philippines means you can hire highly qualified IT support virtual assistants at a much lower cost, including onboarding and ongoing management.

What qualifications do IT Virtual Assistants have?

IT virtual assistants are typically certified and qualified IT professionals, and may also specialize in IT support, cloud computing, programming, cyber security and more. The specific qualifications IT VAs  have depends on their skillset, and can range depending on your needs.

Will my VA be able to work my time zone? And if not, how will it work if I can’t communicate with them?

Your Virtual Assistant can work any timezone that you prefer. We will say though, that a lot of our US clients actually prefer their VA to work overnight so that work is completed when they get in the office in the morning.

Do your workers speak English?

Our workers are all from the Philippines where they are taught English from an early age. English is their second language.
The accent is very very minimal.

Do I have to sign a long-term contract?

We love to offer our clients the security of flexibility. You will just need to let us know 90 days in advance if you need to cancel for whatever reason.

What if I don’t have 40 full hours of work to give to a VA?

We hear this all of the time. Most of our clients don’t realize how much time their tasks are taking, nor do they realize how much more can be given to their VA that they’re not currently doing. Many of these same clients come to us to hire a second VA in no time.

Are they trained? Will they have experience in my field?

We hire fast learners, great communicators and VAs that take feedback exceptionally well. They will be trained in all admin tasks and may have specialty in your field. They are just like a US- based employee, you will still need to train them on your company’s processes and some knowledge of your industry.

What if I don’t like the VA I’m matched with?

We offer you several candidates to interview and hire. If for whatever reason, the VA that you decide to choose and hire is not working out, you can let us know and we can match you with a better fit.

What if my VA decides to leave for medical or family reasons?

Your VA creates a playbook of all of your processes starting day 1. In the unlikely event that a VA should leave for any reason, we can have another VA hired and trained on your processes. Of course you’ll have to introduce him or her to your company, but the down time should be minimal.

We Document Processes for You: The OA Signature Playbook!

Fill up the form to download our detailed playbook for all the tasks that Outsource Access can do in your organization.

Client Processes Playbook

Get Your Outsourcing Processes Playbook for IT Support VA

Real Life Example of Scaling Without Bloating Cost Using Offshore Talent

See What Our Clients Have to Say.

And how we’ve helped them scale their operations while reducing costs by up to 70%.

Rica is amazing! She is constantly finding answers and new way to do things that we never asked her to look into that we never would have thought of.
Sean Davies, Co-Owner of Heiler Painting
Grechen took the initiative to create a document to use as an additional communication tool and its worked really well for us. I really appreciate Grechen, she works hard and does a great job!
Leah Provencio, Accounting Manager of MedMan, Inc.
I am impressed with Outsource Access onboarding process, how the candidates went through multiple assessment and how qualified the candidates were when they reached to me.
Kym Polmares, Co-Owner of Heiler Painting
Dominic has been very proactive with the new tasks given to him, and has tackled it very efficiently. He’s been a tremendous help and continues to be able to produce amazing content with little guidance.
Arthur Rocha, Co-Owner of StoneBridge Imports Ltd.
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Please select a date and time to schedule a demo with a member of our team.

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant

Please select a date and time to schedule a demo with a member of our team.

What to expect on the call:

  • We take the time to understand your needs and goals to see if working with us is a fit
  • You walk away with a preliminary high-level plan of how we will help you grow
  • You understand EXACTLY what tasks our Virtual Staff can do in your business immediately
  • You know the next steps on having your very own virtual assistant
Outsource Access
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