Interview Guidelines - Outsource Access

Interview Guidelines

It is important that you make the candidate interview a priority. This will give you the opportunity to connect face to face, hear their voice, and get a feel for what it could be like working with them on a day to day basis. For the interview, it will be just you and the VA so you can ask him/her any questions you want to ask. Our team will just be online in the introduction part but you can ask our team to stay if you want. These interviews will be randomly recorded for quality assurance initiatives.

In conducting an interview with your VA, it is important to note the following:

Enthusiasm 

The VA shows enthusiasm for the position and the company.

Preparation

The VA must show evidence of researching the company and the tasks she/he will be doing. 

Educational Background or Training

  • The VA has a related degree course and/or undergone training for the position. 
  • The VA must be able to relate his previous experiences/learnings in executing the current requirement of the position. 

Communication

The VA must possess moderate to intermediate level in the command of the English language both in oral and written.

Collaboration

The VA demonstrates personality on how to deal with colleagues.

Attitude

The VA shows a can-do attitude.

Adaptability

The VA possesses a strong ability to understand processes and tools in your company.

Commitment

The VA shows his ability to deliver projects and tasks on your behalf under minimal supervision. 

Client VA interview Process

After the candidate interview, we will give you up to 3 days to decide if you want to work with the VA. In the instance that you don’t want to work with the candidate, we will provide you another one.