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The Technical Support – Level 1 plays a vital role in providing initial triage support for on-site technicians, maintaining documentation for check-in/check-out procedures, and conducting first-level diagnostics and triage for on-site projects. They are responsible for tracking, routing, and documenting problem resolutions in accordance with company procedures. Additionally, the Tech Support assists customers in setting up and troubleshooting basic telephony and networking equipment, while promptly identifying and escalating urgent situations as per company guidelines. Collaborating with the sales team to generate equipment quotes and order equipment in alignment with company procedures is also a key aspect of the role. The Tech Support ensures end-to-end customer support and updates, stays up-to-date with company systems and changes, and contributes to the company’s brand enhancement by proposing innovative ways to support customers. Seeking novel approaches to work responsibilities and maintaining a flexible schedule within department hours, including rotating on-call weekends, are expected. The role encompasses a willingness to undertake other duties as assigned.