- At least 3-5 years of experience as a Supervisor or Team Lead in the Business Process Outsourcing (BPO) industry.
- Knowledge of business processes and best practices, with a strong understanding of virtual assistance services.
- Proficient in project management and resource allocation, with the ability to monitor and report on team performance and progress.
- Understanding of industry regulations and compliance requirements, ensuring that the team adheres to all necessary guidelines and standards.
- Experience in client-facing roles, including communication and problem-solving skills when dealing with clients and stakeholders.
- Ability to develop and implement strategies to promote team member adherence to company regulations and performance goals.
- Capable of conducting and executing VA tasks in their absence, especially for critical tasks identified by the client.
- Acts as the first level to manage client communications, maintaining a professional and courteous manner at all times.
- Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and clients, and the ability to produce high-quality written materials.
- Proven ability to work independently, demonstrate initiative, and solve problems in a proactive manner, ensuring the smooth operation of all aspects of the marketing team’s activities.
- Demonstrated professionalism in all interactions, including maintaining a positive attitude, demonstrating empathy and understanding, and providing excellent customer service.
- A strong commitment to upholding company rules and regulations, demonstrating compliance with all relevant policies and procedures at all times.
- Proven ability to multitask effectively and work under pressure, managing multiple priorities and deadlines without compromising quality or accuracy.
- Keen attention to detail, ensuring all work is completed to a high standard, and errors are identified and corrected promptly.
- Availability and flexibility to work long hours as required, including outside of normal business hours, and being reachable and responsive at all times to support the needs of the team and clients.
Work from home
- Laptop: 8th generation (8000 series) Core i5 or better or any generation AMD Ryzen series processors
- Desktop: Ryzen 5 3000 series and above. If Core i3 – 10th generation or higher.
- Minimum: 8GB
- Recommended: 16 GB
10 MB/s minimum for upload and download
- Windows 10 – Windows 10 2020H2 or newer
- Core i5 – 2017 or higher
- Core i7 – 2016 or higher
- Core i3 – Not recommended
- Headset with external Mic is recommended
- Web Camera