BE PART OF THE FAMILY!

We are seeking a motivated IT Support Engineer to join our team and provide exceptional customer service and technical support to our clients. The ideal candidate is a self-starter with extensive technical knowledge and a genuine passion for technology. In this role, you will play a key part in resolving technical issues, collaborating with team members, and ensuring the smooth operation of our systems and services. Your responsibilities will include learning and understanding the company’s mission, core values, client base, business model, and service portfolio within the first 30 days. You will also have the opportunity to meet with each team member to understand their roles, operational practices, and identify opportunities for collaboration and support. Familiarizing yourself with the company’s systems, including ticketing and workflow management, documentation, antivirus and backup utilities, and communication tools like MS Teams and Outlook, will be essential.

As an IT Support Engineer, you will provide IT support to clients from day one, under supervision, ensuring prompt resolution of technical issues and maintaining high levels of client satisfaction. Building strong relationships with both team members and clients will be crucial, requiring outstanding communication and problem-solving skills. You will have the opportunity to take initiative in driving projects forward, contributing to the collective goal of delivering exceptional service to our clients. Additionally, you will be expected to develop and implement streamlined approaches to improve efficiency and effectiveness in your role and related functions. Continuous enhancement of your technical knowledge and staying up-to-date with industry trends and advancements will be strongly encouraged. This will allow you to provide the best possible support and contribute to the ongoing success of our team and organization.