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The IT Specialist will play a crucial role as the overall IT Admin of the company, responsible for managing various aspects of the company’s IT operations. You will provide technical support by attending to user inquiries, diagnosing and resolving hardware and software issues, and offering guidance on proper equipment usage. System maintenance will be a critical aspect of your role, involving the installation, upgrade, and configuration of computer hardware, software, operating systems, and applications according to company requirements. Additionally, you will conduct regular system maintenance activities such as updates and backups to ensure optimal performance, reliability, and security. Your expertise in system diagnostics and troubleshooting will be essential in identifying and resolving technical issues.

Furthermore, you will be responsible for network administration, managing and administering the company’s local area network (LAN). This includes overseeing user access, network security, and troubleshooting network-related problems. You will also provide user support, assisting employees with IT-related problems, delivering training or orientation on new systems or applications, and maintaining documentation and knowledge base resources. In the realm of procurement, you will research and recommend hardware and software solutions that align with company needs and budget considerations.

Information security will be a top priority, as you will be tasked with implementing and enforcing security measures to safeguard company data. This will involve measures such as data backups, antivirus software, firewalls, and user access controls, all in compliance with the company’s Data Privacy Policy. Lastly, you will maintain accurate records of IT and other office assets, system configurations, and generate reports as needed to ensure effective documentation and organization.