- Proven experience in fraud mitigation and/or trust and security-related roles, showcasing a strong track record of successfully identifying and preventing fraudulent activities.
- Excellent verbal and written communication skills, enabling clear and effective communication with customers, applicants, and internal stakeholders in a professional manner.
- Customer service/relations experience, demonstrating the ability to handle sensitive situations with empathy, patience, and a customer-centric approach.
- Strong attention to detail, ensuring meticulous analysis of complex data sets and the ability to identify subtle fraud patterns and indicators.
- A reliable internet connection with a minimum speed of 15-20 Mbps, allowing for seamless remote work and uninterrupted access to essential systems and tools.
- A genuine passion for continuous learning and a proactive approach to expanding knowledge and skills in fraud detection and prevention, staying up-to-date with industry trends and emerging techniques.
- Versatility, flexibility, and adaptability to thrive in a fast-paced environment where fraud challenges evolve rapidly, and the ability to quickly adjust strategies and approaches accordingly.
- Consistency in upholding high standards of integrity, confidentiality, and compliance with regulations and industry standards to maintain the trust and confidence of our customers.
- Respect for company rules and regulations, demonstrating ethical conduct and a strong commitment to protecting customer information and privacy.
Please note: This position requires working the non-negotiable GY shift, ensuring comprehensive coverage and effective fraud detection and prevention measures.
