Every COO knows that chaos isn’t born overnight—it creeps in slowly. It starts when tasks are explained in hallway conversations. When instructions live in sticky notes, inboxes, or one team member’s memory – things can get fuzzy pretty easily. And before you know it, your business depends on a fragile web of informal knowledge. That’s where growth turns into risk. In high-growth environments, this approach is just not sustainable. Without clearly documented processes, operations become reactive, team members burn out, and onboarding new talent turns into an uphill battle. What