Understanding your customers and users is one of the most essential aspects of being a business owner. You can do this by seeing what they do and talking with them. But how can you do that? There are two ways to do so through live chats and through outbound messages.
You might be wondering how you can manage communications with your customers and potential customers? Well, the answers might be Intercom.
If you have not heard of this yet then read on and discover all the things that you can do with this tool to increase your revenue growth!
Addictive Tool Name: Intercom
Product Boosting Category: Messaging Platform
What’s the deal?
Intercom is a messaging platform that allows you to communicate directly with your customers. They can provide your business with a Business Messenger that gives automated answers and has interactive apps that allow customers to see their order status, pay their invoices, read articles and more!
Aside from the Business Messenger they also have management tools that can help you manage multichannel customer interactions that are highly scalable and with an accompanying collaborative inbox, workflows and reporting.
With this app, you can also collate customer data that will provide you with a bird’s eye view of the common aspects of your customers. You can study this to target your campaigns and personalize the overall customer experience.
So what are you waiting for? Check out Intercom now!
Cost: You can start using this tool at $87/mo with their Essential package and the best thing is you can try it out for free first.
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Happy emailing 🙂
Brad and The Brad Stevens Training Team